你将学到什么
Demonstrate a strong understanding of key theoretical concepts and techniques of leadership and service improvement.
Describe approaches to leadership and service improvements that relate to leading and influencing people
Explain how your service improvements are person-centred
Modify models of leadership, analysis and service improvement to suit a situation
课程概况
Creating beneficial change requires analysis and research. On this course, you will be introduced to analysis models and service improvement methods that can help create change in the healthcare environment. Some of these methods have been tried and tested by the British National Health Service (NHS).
You will learn how to improve healthcare services at an individual practice level as well as look at the benefit of more extensive improvements for the future. You will identify areas that would benefit from improvements and explore the effect these changes would have on patients and staff.
课程大纲
PESTEL analysis
SWOT analysis
Force Field analysis
Root Cause analysis
Task Centred leadership
Transactional analysis
Understanding what we mean by ‘person-centred values’ and patient-centred improvements
面向人群
This course is for healthcare workers who want to enhance their knowledge in improving private or government-funded health services. It is expected that learners have a healthcare qualification and experience working in multi-disciplinary teams.
Please note that the staff described in the ‘Who will you learn with?’ section below may be subject to change.
