你将学到什么
Describe the challenges of delays and patient flow in the hospital operations context
Identify the key theories (systems thinking), models (BPR) and frameworks being used to identify these challenges
Evaluate the difference between Patient Flow and Patient Journey and the different metrics for improving patient experience
课程概况
Hospitals face operational issues every day that can negatively affect the experience of patients. These include delays, lengthy hospital stays for patients, and barriers to patient flow management.
In this course, you will analyse the operational issues hospitals encounter and learn how you can address them. You will explore strategies and solutions to improve the patient experience and manage the patient journey as a whole.
课程大纲
Key issues facing different types of hospitals from a global perspective
An overview of operational responses to the challenges faced by hospitals, especially with regards to delays, queuing, information collection and patient processing
Theoretical frameworks and perspectives that assist in designing solutions to operational functions
Practical strategies for improving patient experience
Methods for implementing and evaluating solutions to hospital operation issues
面向人群
This course is designed for a wide range of healthcare professionals, including doctors, nurses, allied health workers and administration staff, who already work – or are interested in working in - hospital settings
